Facilities Management Green Building Practices and Methodology

Superior Operations and Maintenance Programs

• • Reduce Operating Costs
• • Review total building operating practices and incorporate best practices to increase building efficiencies
• • Conduct a facilitywide energy audit and use those results to recommend potential cost savings
• • Develop and implement key performance indicators and require completion of monthly and quarterly reporting dashboards to report on: resource consumption and efficiencies and reductions (i.e. energy, water, waste, emissions, etc.)
• • Asset Management Programs
• • Install a robust system and work management program for planning, scheduling, executing, tracking and documenting service requests and asset management preventive maintenance (PM) for all building equipment and systems
• • Optimization of life cycle costs and assessment
• • Maintain experienced qualified skilled on-site staff

Efficient use of valuable resources, energy, water and materials

• • Maintain optimal Indoor environmental quality using our asset management programs to control and maintain the systems
• • Establish goals, policies and strategies to achieve continuous and ongoing sustainability improvements
• • Provide monthly and quarterly reporting dashboards to help keep score and report on resource consumption, emissions and waste production to ensure efficient use and reduction programs
• • Communicate sustainability goals, procedures and achievements with staff, management, building owners, and occupants
• • Use of certified green products: recycled paper products; green cleaning products; low VOC paints/coating/adhesives/sealants; carpet with recycled material content; recycled plastic products; low emitting carpet/carpet cushions; sustainable wood products; pest control products; lawn and turf products, etc.
• • Partner with other service providers that follow the same purchasing policies and methodology in the performance of their services
• • Provide to all our staff Leadership in Energy and Environmental and Design (LEED) for existing Building Operation and Maintenance (EBO&M) educational training
• • We require all Site managers and Chief Engineers to be LEED accredited

Employing committed staff focused on providing the best services to our customers

• • We treat all employees with fairness, respect and courtesy, and believe that these principles result in a more responsive and productive staff and better service to our clients
• • We use an iterative process for communication and participation with all the onsite staff to ensure the project goals and objectives are understood and achieved
• • We install a robust Computerized Maintenance Management System (CMMS) and a work order management program for planning, scheduling, executing, tracking and documenting customer requests through our call centers
• • We hire experienced, qualified, skilled staff and train them on excellent customer service prior to working on site
• • Conduct monthly Facilities Management (FM) staff team meetings to review customer response time, operational results and opportunities for improvement
• • We provide all staff with ongoing training to enhance their skills, knowledge and career enhancement